Privacy policy

Athar operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Athar is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories:

  • Contact details: Name, billing address, shipping address, phone number, and email address.
  • Financial information: Credit/debit card details, payment confirmation, and transaction history.
  • Account information: Username, password, preferences, and settings.
  • Transaction information: Items viewed, cart contents, wishlist, purchases, and returns.
  • Communications: Information shared when you contact customer support.
  • Device & Usage information: IP address, browser type, device info, and how you navigate our site (collected automatically via cookies).

2. How We Collect Your Information

We collect information from three main sources:

  • Directly from you: When you place an order, create an account, or contact us.
  • Automatically: Through cookies and similar technologies when you browse our store.
  • From Third Parties: From our service providers (like Shopify and payment gateways) who process information on our behalf.

3. How We Use Your Personal Information

We use your data for legitimate business purposes, including:

  • Fulfillment: To process payments, ship orders, and handle returns/exchanges.
  • Communication: To send order confirmations, updates, and respond to your inquiries.
  • Improvement: To optimize our website and customize your shopping experience.
  • Marketing: To send you promotional emails or show you relevant ads (you can opt-out at any time).
  • Security: To detect fraud and protect our services.
  • Legal Compliance: To comply with applicable laws in the State of Kuwait and respond to valid legal requests.

4. How We Disclose Personal Information

We do not sell your personal information. We may share it with trusted third parties to operate our business:

  • Shopify: To host our store and process data.
  • Service Providers: For shipping, payment processing, and IT support.
  • Legal Requirements: If required by law, to protect our rights, or in connection with a business transaction (e.g., merger).

5. Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

6. Security and Retention

We take reasonable steps to protect your information. However, no method of transmission over the Internet is 100% secure. We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request deletion of your personal information.
  • Correct inaccurate information.
  • Opt-out of marketing communications.

To exercise these rights, please contact us at athar.at965@gmail.com.

8. Governing Law

This Privacy Policy and your use of our Services shall be governed by and construed in accordance with the laws of the State of Kuwait.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail:

  • Email: athar.at965@gmail.com
  • Phone / WhatsApp: 90986614